Refund Policy – Groceryaa Dry Fruits

At Groceryaa, we aim to deliver fresh and high-quality dry fruits. Due to the nature of food products, our refund policy is strict to ensure fairness and hygiene.

1. No Refund After Acceptance
Once the order is delivered and accepted, refunds are not applicable.

2. Check at Delivery (Very Important)
Customers must check all items at the time of delivery.
Any issue must be reported immediately.

3. Eligible for Refund / Replacement
Refund or replacement is only applicable if:
• Wrong product delivered
• Missing item in order
• Product is damaged or not in good condition

4. Reporting Time
Issues must be reported on the spot during delivery.
No complaints will be accepted later.

5. Refund Method
• Cash orders → Refund in cash or adjustment in next order
• Online payment → Refund to original payment method (within a few days)

6. Non-Refundable Cases
• Change of mind after delivery
• Taste preference issues
• Improper storage after delivery
• Delay in reporting issues

7. Final Decision
Groceryaa reserves the right to make the final decision on all refund and replacement requests.